Privacy Policy

The person responsible for processing your personal information is:

Depending on how you interact with Akasha Jewelry, we may collect:

• Your name and email address.
• Your telephone number, if provided.
• Billing and delivery addresses.
• Order, product, payment-status and delivery information.
• Product preferences, ring size and customization requests.
• Information submitted through our contact and bespoke-enquiry forms.
• Inspiration images or other files you voluntarily upload.
• Communications between you and Akasha Jewelry.
• Newsletter preferences and records of consent.
• Limited device, browser and website-usage information if you consent to analytics.
• Technical information required for website security, cart operation and checkout.

Complete payment-card details are processed by the applicable payment provider. Akasha Jewelry does not directly receive or store complete payment-card details.

We may collect information when you:

• Browse or interact with the website.
• Place an order through Shopify checkout.
• Pay through PayPal, Wise, bank transfer or another available payment method.
• Consent to receive marketing through Shopify checkout.
• Complete a contact or bespoke-enquiry form through Tally.
• Upload an inspiration image.
• Contact us directly.
• Request support, resizing, repairs, returns or warranty assistance.
• Consent to Google Analytics cookies.

We use personal information to:

• Process, confirm and fulfil orders.
• Verify and record payments.
• Create made-to-order, customized or bespoke jewelry.
• Arrange delivery and provide shipping information.
• Respond to enquiries and provide customer support.
• Assess bespoke-design requests and uploaded inspiration material.
• Manage resizing, repairs, returns, refunds and warranty claims.
• Prevent fraud, misuse and security incidents.
• Maintain tax, accounting and transaction records.
• Send marketing communications when you have consented.
• Understand website usage and improve the website when analytics consent has been provided.
• Comply with applicable legal obligations.

We do not sell personal information.

Depending on your location and the activity involved, we rely on one or more of the following legal grounds:

• Contract: To take requested steps before a purchase and fulfil an accepted order.
• Legal obligation: To retain records or comply with applicable consumer, tax and accounting requirements.
• Legitimate interests: To operate and protect the business, prevent fraud and provide customer service, where these interests do not override your rights.
• Consent: For optional analytics and marketing communications.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

We may provide necessary information to service providers including:

• Shopify, for checkout, cart, order processing and store services.
• PayPal, Wise and banking providers, for payment processing.
• Tally, for contact and bespoke forms, including uploaded images.
• Google Analytics, only after analytics consent is provided.
• Shipping, postal and courier companies.
• Email and communication providers.
• Website hosting and technical-service providers.
• Accountants, legal advisers or authorities where reasonably necessary or legally required.

These providers may process information under their own terms and privacy policies.

Tally is based in the European Union and processes form submissions and uploaded information for the purpose of providing its form services. Akasha remains responsible for determining what information is requested through its forms.

Payments are processed through the method selected during checkout.

For manual bank or Wise transfers, Akasha may receive the payer’s name, amount, payment reference and transaction confirmation. This information is used to identify and confirm the order.

Payment providers may independently collect additional information required to process or verify a transaction.

The contact and bespoke-enquiry forms are provided through Tally.

Bespoke submissions may include design preferences, ring size, budget, timeframe and inspiration images.

Uploaded images will only be used to review, discuss and, where agreed, produce the requested piece. Please do not upload confidential material or images containing another person’s information without permission.

Form submissions and uploaded files are retained only while reasonably necessary to manage the enquiry, fulfil an agreed order, maintain relevant records or resolve a dispute.

Submitting a bespoke enquiry does not confirm an order.

Customers may choose to receive marketing communications through the consent option available during Shopify checkout.

Marketing consent is optional and is not required to complete an order.

You may unsubscribe at any time through the unsubscribe link in an email or by contacting akashaajewelry@gmail.com.

We may still send non-marketing communications necessary to manage an order or respond to an enquiry.

The website uses strictly necessary technologies required for security, navigation, privacy preferences and essential website functionality.

Google Analytics is used only when a visitor actively consents to analytics cookies. Analytics is not required to browse the website or place an order.

Google Analytics may process information such as:

• Pages viewed.
• Approximate location derived from an IP address.
• Device and browser type.
• Referring source.
• General website interactions and usage patterns.

Google Analytics must not load, set cookies or receive website-usage information before the visitor accepts analytics cookies.

Akasha does not currently use Meta Pixel or advertising-tracking cookies.

Visitors can accept, reject or later withdraw analytics consent through the website’s Cookie Settings control.

Further information is available in our Cookie Policy.

Some service providers may process information outside your country.

Where legally required, providers may rely on contractual, legal or organizational safeguards for international transfers. Individual providers determine the locations and mechanisms used within their services.

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide support.
• Manage returns, repairs, warranties and disputes.
• Maintain legally required tax and accounting records.
• Protect against fraud and legal claims.
• Fulfil the purpose for which consent was provided.

When information is no longer needed, we will delete, anonymize or securely dispose of it where reasonably possible.

Depending on your location, you may have the right to:

• Request access to your information.
• Correct inaccurate or incomplete information.
• Request deletion where applicable.
• Restrict or object to certain processing.
• Request information portability.
• Withdraw consent.
• Object to direct marketing.
• Receive information about how your data is processed.
• Complain to an applicable data-protection authority.

These rights may be subject to legal limitations. We may request information necessary to verify your identity.

Requests may be sent to akashaajewelry@gmail.com.

We use reasonable administrative and technical measures intended to protect personal information.

No electronic service can be guaranteed completely secure. Do not send complete payment-card information through email or a contact form.

The website is not directed toward children, and we do not knowingly collect personal information directly from children without appropriate authorization.

If you believe a child has submitted information, contact us.

The website may link to services that Akasha does not control. Their content and privacy practices are governed by their own policies.

We may update this Privacy Policy when our services, integrations or legal obligations change.

The latest version will appear on this page with its updated date.

For privacy questions or requests: